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Shipping
When will my wool ship?
Residential products ship within the posted lead times on the product page HERE. You will receive tracking information in a separate email when your order is ready to ship. Pickup in Reno is the same timeline.
What are current lead times to ship?
Residential products ship within the posted lead times on the product page HERE. You will receive tracking information in a separate email when your order is ready to ship. Pickup in Reno is the same timeline.
How does shipping work for home insulation?
IMPORTANT NOTICE ABOUT INACCESSIBLE / RURAL DELIVERY LOCATIONS
How Do I change my delivery address once my order has shipped?
Unfortunately there can be no changes to delivery addresses once your order has shipped.
I didn't receive my whole order?
If you didn't receive all your packages please check your tracking information provided on your shipping confirmation email. Very often boxes are delivered on multiple trucks over 1-2 days.
How do I add or remove bags of wool after I've placed an order?
Orders can be changed or canceled from the order confirmation email you received immediately after completing your purchase from our shopping cart. See below!.
How do I change my address on my order?
Addresses can be changed or canceled from the order confirmation email you received immediately after completing your purchase from our shopping cart. See the screenshot of the email and highlighted section below.
What is the return policy for residential insulation?
We will accept returns with a 50% restocking fee. Customer is responsible for shipping cost.
I cant fit a 53' truck on my road like your website says, what can we do?
Email PB@havelockwool with your order particulars and we will work on a solution.
Will you deliver the product inside?
No
Can the product sit outside?
Yes. Rain should be avoided.
How is the product packaged?
In bags of varying size depending on thickness.
Why is shipping so expensive?
Shipping insulation can be costly due to its lightweight yet bulky nature. Our shipments originate from a single location in Reno, NV. For customers located in the Western United States, shipping costs are generally manageable. However, those in the
Can I pickup locally?
Yes, but you need to make arrangements with us prior to arrival. in the shopping cart select "instore pick up"