.png){kind=small}
Shipping
When will my wool ship?
Van insulation ships in 2-3 business days from when you ordered.
What is your return policy?
All sales are final. You can go to our forum and try to find a home for your extra wool there. We have seen this work easily and quickly.
Do you provide discounts for van insulation?
We do not provide discounts of any kind. In order to keep prices as low as possible, we do not provide discounts of any kind, either for the insulation or the shipping cost. If you are interested in an affiliate, referral or content collaboration ple
How do you ship the wool to me?
We ship via parcel carrier. NO PO Boxes, physical addresses are needed. We do not require a signature for delivery, please monitor your tracking. Havelock Wool is not responsible for lost or stolen packages that are marked as delivered to the correct
How Do I change my delivery address once my order has shipped?
Unfortunately, there can be no changes to delivery addresses once your order has shipped
I didn't receive my whole order?
If you didn't receive all your packages please check your tracking information provided on your shipping confirmation email. Very often boxes are delivered on multiple trucks over 1-2 days.
How do I add or remove boxes of wool after I've placed an order?
Orders can be changed or canceled from the order confirmation email you received immediately after completing your purchase from our shopping cart. See below!.
How do I change my address on my order?
Addresses can be changed or canceled from the order confirmation email you received immediately after completing your purchase from our shopping cart. See highlighted section below!.
Where is my wool?
Van insulation ships within the posted lead times on the product page HERE. Tracking will be sent to you automatically. Don't forget to check your junk or spam folder as well!
What do I need to know about shipping van insulation?
Shipping is a nuisance. Havelock Wool Shipping is NOT a profit center. We use FedEx and pass on our costs. We compress two 2″ batts before shipment to help make the package denser and smaller, and therefore cost less to you. When you receive the box,